BioScript Pharmacy is a Canadian owned company focusing on Specialty Prescription Medications with pharmacies across Canada operating in each province. In order for us to better serve you, we ask that you complete a 16 question survey that should take about 5 minutes to complete. We thank you in advance for your time.
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1)
Which Pharmacy did you receive medication from?
ALBERTA, Calgary
ALBERTA, Edmonton
BRITISH COLUMBIA, Richmond
MANITOBA, Winnipeg
NEW BRUNSWICK, Moncton
NEWFOUNDLAND, St. John's
NOVA SCOTIA, Halifax
ONTARIO, Kingston
ONTARIO, Mississauga
ONTARIO, Oakville
PRINCE EDWARD ISLAND, Charlottetown
QUEBEC, Chateauguay
SASKATCHEWAN, Saskatoon
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2)
During your first interactions with the team, how would you rate their knowledge and usefulness?
Above expectation
As expected
Somewhat as expected
Below expectation
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3)
How satisfied are you with the medication counseling/instructions provided by the pharmacist, compared to previous experiences you've had with pharmacists at other pharmacies:
Very satisfied
Satisfied
Somewhat satisfied
Not at all satisfied
Not applicable - did not need to speak with Pharmacist
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4)
The Pharmacist provided friendly, courteous and professional service.
Strongly agree
Agree
Disagree
Strongly disagree
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5)
Was the pharmacy team able to assist you with your drug insurance reimbursement?
Yes
No
Not applicable
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6)
How convenient was the delivery of your medication either at home, work or clinic?
Very Convenient
Convenient
Not convenient
I was not aware of this service
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7)
How would you rate the introductory service provided by the pharmacy compared to other pharmacies used in the past?
Superior
Same
Needs improvement
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8)
How satisfied are you with your experience using the pharmacy?
Very satisfied
Satisfied
Somewhat satisfied
Not satisfied
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9)
How likely is it that you would recommend the Pharmacy to a friend or colleague who is on a medication similar to yours?
Likely
Unlikely
I already did
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10)
Are you aware/Were you made aware that the Pharmacy can handle/dispense almost all specialty medications, not just the one you are currently taking?
Was made clear on my initial interaction with BioScript team
Was not aware
11)
How can the Pharmacy improve your future experiences and satisfaction with our team and services?
Demographic information
12)
Age group
21 and Under
22 to 34
35 to 44
45 to 54
55 to 64
65 +
I prefer not to say
13)
Gender
Male
Female
I prefer not to say
14)
First three characters of your postal code
Follow-up
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15)
Would you consent to completing a similar short survey in 4-6 months time? If so, please include your email address below
Yes
No
16)
Email:
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