SURVEY OF INSURED CUSTOMERS

Your evaluation and input play an important role in ensuring that LAWPRO's claims management meets the legal profession’s needs. Please take a few minutes to answer the following questions and provide your comments.

Your response will be used to improve the quality of our services.
 
The survey has three sections. Section II will only appear if external counsel was assigned. 

SECTION I: EVALUATION OF LAWPRO CLAIMS HANDLING

Strongly AgreeAgreeNeutral/ UndecidedDisagreeStrongly Disagree
I was contacted promptly by LAWPRO once I had reported the claim or potential claim. 
The LAWPRO claims professional who contacted me understood my concerns about my claim file. 
Overall, I was satisfied with the way LAWPRO handled my file. 
If none, enter n/a